Terms & Conditions

00Overview

This website is operated by Kaywen. Throughout the site, the terms "we", "us" and "our" refer to Kaywen. We offer this website, including all information, tools and services available from it, to you on the condition that you accept these terms, conditions, policies and notices.

By visiting our site or buying from us, you agree to these Terms & Conditions ("Terms"), including the additional policies linked from this page, such as our Privacy Policy and Refund & Returns policy. These Terms apply to all users of the site, including browsers, customers and anyone who submits content.

Please read these Terms carefully before using our website. If you do not agree with them, please do not use the site or our services. Any new features or tools added to the store are also covered by these Terms. Our store runs on WordPress and WooCommerce, which provide the platform we use to sell our products to you.

01Section 1 – Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not break any laws in your jurisdiction, including copyright and software licensing laws. You must not upload or send any viruses, worms or other harmful code. Breaking any of these Terms will result in the immediate termination of your access to our services.

02Section 2 – General conditions

We may refuse service to anyone, for any lawful reason, at any time. Your content (not including payment information) may be transferred unencrypted between networks and adapted to technical requirements; payment information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our service, website or content without our express written permission. The headings in these Terms are for convenience only and do not limit or affect them.

03Section 3 – Accuracy of information

We work to keep the information on this site accurate and up to date, but we are not responsible if it is not always complete or current. Information on this site is provided for general guidance and should not be your only basis for decisions; any reliance on it is at your own risk. We may change the content of this site at any time, but we have no obligation to update any information. It is your responsibility to check for changes.

04Section 4 – Changes to the service and prices

Prices for our products may change without notice. We may modify or discontinue the service, or any part of it, at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the service.

05Section 5 – Products and services

Our products are digital licences delivered by email. They may be available in limited quantities and can be returned or exchanged only according to our Refund & Returns policy.

We try to describe each product accurately, including its edition, device count and licence type. Product images are for illustration and may differ from what you see on screen. We may limit sales of any product to any person or region, limit quantities, change product descriptions or prices, and discontinue any product at any time. Any offer made on this site is void where prohibited.

It is your responsibility to check that a product is compatible with your device and operating system before you buy. We do not guarantee that any product or service will meet your expectations, or that every error on the site will be corrected.

06Section 6 – Accuracy of billing and account information

We may refuse or cancel any order. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order, including orders placed with the same account, card, or billing address. If we change or cancel an order, we will try to let you know using the email address or phone number you gave us. We may also limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to give current, complete and accurate purchase and account information, and to update your account details, including your email address, promptly so we can complete your transactions and contact you if needed. For more detail, please read our Refund & Returns policy.

07Section 7 – Optional tools

We may give you access to third-party tools that we do not monitor or control. You acknowledge that such tools are provided "as is" and "as available", without any warranties or endorsement, and that we are not liable for your use of them. Your use of optional tools is at your own risk and subject to the terms of the relevant provider. New features or services added to the website in the future are also subject to these Terms.

08Section 8 – Third-party links

Some content, products and services on our site may include material from third parties, and links may take you to third-party websites, such as official software download pages. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any third-party materials, websites, products or services. Please review a third party's policies before engaging in any transaction, and direct any complaints or questions about third-party products to that third party.

09Section 9 – User comments, feedback and submissions

If you send us comments, reviews, ideas, suggestions or other materials ("comments"), you agree that we may edit, copy, publish, distribute and otherwise use them in any medium without restriction, and we are under no obligation to keep them confidential, pay for them or respond to them.

We may, but are not obliged to, monitor, edit or remove content that we decide is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaks anyone's intellectual property or these Terms. You agree that your comments will not break the rights of any third party, contain unlawful or abusive material, or contain malware, and that you will not use a false email address or pretend to be someone else. You are solely responsible for your comments and their accuracy.

10Section 10 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

11Section 11 – Errors, inaccuracies and omissions

Occasionally, our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers or availability. We may correct any errors, update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have placed your order. If an order is cancelled for this reason after payment, we will refund the amount paid.

We have no obligation to update or clarify information on the site, except as required by law.

12Section 12 – Prohibited uses

In addition to other prohibitions in these Terms, you may not use the site or its content:

• For any unlawful purpose, or to encourage others to take part in unlawful acts.
• To break any international, federal, state or local law or regulation.
• To infringe our intellectual property rights or the rights of others.
• To harass, abuse, insult, harm, defame, intimidate or discriminate against anyone.
• To submit false or misleading information.
• To upload or send viruses or any other harmful code.
• To collect or track other people's personal information.
• To spam, phish, scrape, crawl or carry out similar automated activity.
• To interfere with or get around the security features of the site.

We may terminate your use of the service for breaking any of these rules.

13Section 13 – Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free, or that the results obtained from it will be accurate or reliable. We may remove the service for periods of time or cancel it at any time without notice.

Except as expressly stated by us, the service and all products delivered through it are provided "as is" and "as available", without warranties or conditions of any kind, express or implied, to the extent permitted by law.

To the fullest extent permitted by law, Kaywen and its owners, employees, agents, suppliers and service providers will not be liable for any indirect, incidental, punitive, special or consequential damages, including lost profits, revenue, savings or data, arising from your use of the service or any product bought through it. Where the law does not allow such limits, our liability will be limited to the maximum extent permitted. Nothing in these Terms limits any rights you have as a consumer that cannot be waived by law.

14Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Kaywen and its owners, partners, employees, agents, suppliers and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party because of your breach of these Terms or the documents they refer to, or your breach of any law or the rights of a third party.

15Section 15 – Severability

If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent permitted by law, and the unenforceable portion will be treated as removed. This will not affect the validity and enforceability of the remaining provisions.

16Section 16 – Termination

Obligations and liabilities incurred before the termination date survive the termination of this agreement. These Terms stay in effect until terminated by you or us. You may end them at any time by telling us you no longer wish to use our services, or by stopping your use of our site.

If we believe you have failed to comply with any part of these Terms, we may end this agreement at any time, and you will remain responsible for any amounts due up to that date. We may also deny you access to our services.

17Section 17 – Entire agreement

If we fail to exercise or enforce any right in these Terms, this does not waive that right. These Terms, together with any policies we post on this site, form the entire agreement between you and us about your use of the service and replace any earlier agreements or communications. Any ambiguity in these Terms will not be interpreted against the party that drafted them.

18Section 18 – Governing law

These Terms, and any separate agreements under which we provide services to you, are governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, United States.

19Section 19 – Changes to these Terms

You can review the latest version of these Terms at any time on this page. We may update, change or replace any part of them by posting updates on our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted means you accept those changes.

20Section 20 – Contact information

Questions about these Terms & Conditions should be sent to us at contact@kaywen.com.