Delivery & Payment

01Where do we deliver?

Every product sold on Kaywen is a digital licence. There are no boxes, discs or parcels, so nothing is shipped by post or courier. Your order is delivered electronically by email, so you can receive it wherever you are, as long as the product is suitable for use in your region.

02How much does delivery cost?

Delivery is free on every order. The price you see on the product page is the price of the licence, with no shipping or handling fees added at checkout.

03How is my order delivered?

Once your payment is successfully processed, we send an email to the address you entered at checkout. It contains:

• Your licence key (product key or account details, depending on the product).
• A download link for the correct version of the software.
• A step-by-step setup guide for installing and activating your product.

You can also see your order and its details anytime in My account if you created an account.

04How long does delivery take?

• Most orders: delivered by email shortly after your payment is confirmed.
• Some orders: may need a manual check before they are sent. This can take up to 12 hours.
• Order status: we process orders every day, including weekends.

05Order verification

To protect our customers from fraud, some orders are selected for an additional security check. If this happens, we may ask you to confirm a few details by email before we send your licence. Replying quickly helps us deliver your order as soon as possible.

06Didn't receive your order?

• Check your spam, junk or promotions folder first.
• Make sure the email address on your order is correct. If it isn't, contact us and we will update it.
• If you still can't find it after 12 hours, email contact@kaywen.com with your name and order number and we will resend it.

07Accepted payment methods

Payments are processed securely by Stripe. Depending on your device and location, you can pay with:

• Credit and debit cards (such as Visa, Mastercard, American Express and Discover).
• Apple Pay and Google Pay.
• Link by Stripe and other options shown at checkout.

All prices are shown and charged in US dollars (USD). Your bank may apply its own currency conversion fees if your card is in another currency.

08Payment security

Our checkout runs over an encrypted HTTPS connection. Card details are entered into Stripe's secure payment fields and sent directly to Stripe, so Kaywen never sees or stores your full card number. Stripe follows the PCI-DSS security standard.

09Declined or failed payments

If your payment is declined, no order is created and you are not charged. Check that your card details and billing address are correct, try another card or payment method, or contact your bank. If the problem continues, email us at contact@kaywen.com.

10Refunds

Because our products are digital, refunds follow the rules in our Refund & Returns policy. If there is a problem with your licence, contact us first: in most cases we can solve it quickly or replace the key.

11Questions? Contact us

If you have any questions about delivery or payment, we're happy to help: